Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Dir, Special Projects, Strategic Initiatives drives the evaluation, planning, integration and management of new business integration projects, and strategic initiatives under the guidance of the Chief Business Integration Officer (CBIO). Primary responsibilities include project management, end-to-end development and/or execution of enterprise strategic initiatives and programs working within a multi-disciplinary team. This role actively drives progress across the enterprise for assigned projects, serving in various settings as a Home Office employee.
This position focuses on strategic development and/or implementation of general special projects in the Business Integration Department, i.e., Acquisition integration, Home Dialysis Division growth plans and current state improvement plans, or Managed Care Services projects.
The Dir, Special Projects, Strategic Initiatives is a multi-purpose leader in departments reporting to the CBIO. General administration for diverse projects within the scope of Business Integration involves total project accountabilities to move from integration and pilot phases to implementable operations of acquisitions, innovation projects/pilots, contractual relationships, care coordination programs and other integration priorities for enterprise integration.
Essential Functions: Strengthens and professionalizes the integration effort, advising on optimum structures and helping to build-out dedicated teams and deliverables
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Works closely with a variety of functional groups who are responsible for project or deal execution, to refine and develop processes; process development includes transitions timelines and milestones from the pre- to post-acquisition, or pre- and post-implementation cycles
Influences business sponsors and educates functional leads on integration best practices to help shape and embed a best-in-class integration culture at SHC
Partner with Business Integration Project Managers (BI PM) to inform and enforce business process and team/project governance methodologies and best practices
Direct the development, and oversight of ongoing refinement of functional integration in partnership with operations and pertinent stakeholders and client partners, ensuring a seamless interface with new or existing business deal process, or innovation and improvement initiatives milestones and timelines
Accountable to manage team process and assignments, submissions, timelines, milestones
Act as a lead in organizing activities, project due diligence, and integration
Helps shape early integration planning and further refinements as necessary throughout the project process up to hand-off to Operations
Translate project or acquisition objectives into project goals, plans and actions, analyzes and documents program objectives and requirements across the company
Facilitates activities across the functional teams to scope the project, identify resource requirements, articulate deliverables and develop timetables in partnership with BI PMs
Support management of initiative, contract, project or program milestones, interdependencies and communication plans
Collate updates across the integration team relating to progress on key activities, completion of deliverables, issues and decision status
Identify issues, risks and key decisions that require escalation to the Business Sponsor and/or executive management
Report integration progress at steering committees and/or for executive reporting purposes
Conduct periodic checkpoint meetings upon completion of each integration phase or key activities within a phase to review outputs and confirm readiness to move forward to the next phase for all Committees
Facilitate lessons-learned meetings to identify opportunities for continuous improvement
Build and cultivate strong relationships with executive sponsors and integration partners
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner